Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how Élane Montréal ("Élane Montréal," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our online store, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with us.

By using our store, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Policy, please do not use our store or provide us with personal information.

1. Who Is Responsible for Your Personal Information?

Élane Montréal is responsible for the personal information described in this Privacy Policy. Questions, requests, or complaints about privacy may be directed to our Privacy Officer at:

Élane Montréal
Email: info@elanemontreal.com

2. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include:

Contact details, such as your name, email address, telephone number, billing address, and shipping address.
Order information, including the products you purchase, order value, delivery instructions, returns, refunds, and transaction history.
Payment information, such as payment method, billing details, and payment confirmation. Full payment-card details are generally processed directly by our payment providers and are not stored by us.
Account information, such as login details, saved addresses, preferences, and purchase history if you create a customer account.
Device and usage information, including your IP address, browser type, operating system, device identifiers, pages viewed, referring pages, dates and times of access, and interactions with our store.
Communications, including messages sent through contact forms, email, social media, customer service, reviews, or other support channels.
Marketing preferences, including whether you have subscribed to promotional emails or consented to advertising or analytics cookies.
Fraud and security information, such as information used to verify transactions, prevent misuse, and protect our customers and store.

We ask that you provide only information that is accurate and necessary. If you provide personal information about another person, such as a gift recipient, you are responsible for ensuring that you are permitted to do so.

3. How We Collect Personal Information

We may collect personal information:

Directly from you, when you place an order, create an account, contact us, request a return, submit a review, or subscribe to marketing.
Automatically, through cookies, pixels, log files, and similar technologies when you browse or interact with our store.
From service providers and business partners, such as Shopify, payment processors, shipping providers, analytics providers, advertising platforms, fraud-prevention services, and customer-support tools.
From publicly available sources, where permitted by law.

4. How We Use Personal Information

We may use personal information to:

Process payments and complete, deliver, and manage orders.
Provide order confirmations, shipping updates, returns, exchanges, and refunds.
Create and manage customer accounts.
Respond to questions, requests, complaints, and customer-service inquiries.
Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
Operate, maintain, troubleshoot, and improve our store and services.
Understand how customers use our store and measure the performance of our products, content, and campaigns.
Personalize your shopping experience and recommend products that may interest you.
Send marketing communications where you have consented or where otherwise permitted by law.
Maintain business, tax, accounting, and transaction records.
Enforce our terms, protect our legal rights, and comply with legal or regulatory obligations.

Where applicable law requires a legal basis for processing, we rely on one or more of the following: performing a contract with you, complying with a legal obligation, protecting our legitimate business interests, protecting vital interests, or obtaining your consent.

5. Shopify and Other Service Providers

Our store is hosted on Shopify, which provides the ecommerce platform that enables us to offer our products and services. Shopify processes personal information to provide and improve its services, maintain platform security, support transactions, and meet its own legal obligations. You can learn more in Shopify's Consumer Privacy Policy.

We may also disclose personal information to carefully selected providers that perform services on our behalf, including:

Payment processors and financial institutions.
Warehousing, fulfilment, shipping, and delivery partners.
Customer-support, email, review, and communication services.
Website hosting, security, fraud-prevention, and technical-support providers.
Analytics, marketing, and advertising providers, where permitted by law and subject to your choices.
Accountants, insurers, legal advisers, and other professional advisers.

These providers may use personal information only as needed to perform their services, meet legal obligations, protect their systems, or for other purposes disclosed in their own privacy notices.

We may also disclose information where reasonably necessary to comply with law, respond to a valid legal request, investigate suspected fraud or unlawful conduct, protect the rights or safety of Élane Montréal or others, or support a merger, financing, reorganisation, sale, or transfer of all or part of our business.

We do not sell personal information for money. If we use advertising technologies that applicable law treats as a "sale," "sharing," or use for targeted advertising, you may be entitled to opt out through our cookie or privacy settings.

6. Payments

Payments are processed by the payment providers made available at checkout. Those providers may collect and process payment details, billing information, device information, and fraud-prevention data under their own privacy terms.

We generally receive confirmation of the payment, limited transaction details, and information required to manage the order. We do not normally receive or store your complete payment-card number.

7. Order Fulfilment and International Shipping

To complete and deliver your order, we may provide your name, contact details, shipping address, order contents, and delivery instructions to suppliers, fulfilment partners, carriers, customs authorities, and delivery providers.

Where goods are shipped across borders, information may be provided to customs or other authorities where required for import, export, tax, security, or delivery purposes.

8. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the store and understand how it is used. These technologies may be used for:

Essential purposes, such as checkout, fraud prevention, security, account login, and remembering items in your cart.
Functional purposes, such as remembering your preferences and improving site features.
Analytics purposes, such as measuring traffic, store performance, and customer interactions.
Advertising purposes, such as measuring campaigns and showing more relevant advertisements, where permitted.

Where required, we ask for your consent before using non-essential cookies. You can review or change your choices through the cookie banner or privacy controls available on our store. You may also block or delete cookies through your browser settings, although doing so may prevent some parts of the store from working correctly.

For more information about cookies used in connection with Shopify, see Shopify's Cookie Policy.

9. Analytics and Advertising

We may use analytics and advertising services to understand store activity, measure campaign performance, and promote our products. Depending on the tools enabled on our store and your privacy choices, these providers may receive identifiers, device information, IP address, browsing activity, purchase events, and interactions with advertisements.

Non-essential analytics and advertising technologies are used only where permitted by applicable law. You can withdraw or change your consent through our cookie or privacy settings. You may also be able to adjust advertising preferences directly with the relevant platform.

10. Email and Other Marketing Communications

If you subscribe to our marketing communications, we may use your contact details to send news, product updates, offers, and other promotional messages. Where required, we will ask for your consent before sending marketing.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at info@elanemontreal.com. Unsubscribing from marketing will not stop essential messages relating to an order, payment, account, return, or customer-service request.

11. Reviews and Customer Content

If you submit a product review, photograph, comment, or other content, we may publish it on our store together with the name or identifier you choose to display. Please do not include information in public content that you do not want others to see.

If we send a review request, you can opt out of future review reminders by using the method included in that communication or by contacting us.

12. Social Media and External Links

Our store may include links to social-media platforms, third-party websites, or external services. When you follow a link or interact with a third-party feature, that third party may collect personal information under its own privacy policy. Élane Montréal is not responsible for the privacy, security, or content practices of third-party websites and services.

13. International Data Transfers

Élane Montréal, Shopify, and our service providers may process personal information in countries other than the country or province where you live. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with local law.

Where required, we use appropriate contractual, organisational, or legal safeguards for international transfers of personal information.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When personal information is no longer required, we will delete, anonymise, or securely dispose of it, unless the law permits or requires continued retention.

15. How We Protect Personal Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Our store uses encrypted connections where supported, and access to personal information is limited according to business need.

No method of transmission or storage is completely secure. You should protect your account credentials and contact us promptly if you believe your account or personal information has been compromised.

16. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Object to or request a restriction of certain processing.
Request a portable copy of certain information.
Opt out of certain marketing, targeted advertising, or data-sharing activities.
Ask how we have used or disclosed your personal information.
Submit a complaint about our privacy practices.

To exercise a right, email info@elanemontreal.com and clearly describe your request. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law. Some rights may be limited where an exception applies, including when information must be retained for legal, security, fraud-prevention, or contractual reasons.

You may also complain to the privacy regulator that applies in your jurisdiction. Canadian residents can contact the Office of the Privacy Commissioner of Canada. Québec residents can also contact the Commission d'accès à l'information du Québec. Residents of the European Economic Area may contact their local data-protection authority.

17. Children’s Privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information directly from children without the consent required by applicable law. If you believe a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete it.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our store, service providers, legal obligations, or privacy practices. The revised version will be posted on this page with a new "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

For privacy questions, requests, or complaints, contact:

Privacy Officer
Élane Montréal
Email: info@elanemontreal.com